Financial Inclusion: Beyond the Buzzword
"Financial inclusion" appears in every bank's annual report. But how many are actually reaching the unbanked?
Real financial inclusion requires more than mobile apps. It requires understanding why people are unbanked — trust, accessibility, relevance, cost — and addressing each barrier.
"Financial inclusion isn't about giving the poor access to what the rich have. It's about building services designed for their reality."
Agent banking, simplified KYC, micro-savings, and context-appropriate products — these are the tools of real inclusion, not just slimmed-down versions of premium products.
